Refund policy

Return Policy:

At YoniDa’Punani, your health is our number one priority; therefore, for sanitary reasons, we cannot accept returns of any of our products. All orders placed are final sale. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been processed and fulfilled. Should you have any missing or incorrect products, you have up to 48 hours after receiving your item(s) to contact customer service via email. Please attach a picture of the item(s) along with the original packing slip when sending your detailed email to: customercare@yonidapunani.store

CANCELLATIONS:

If you cancel your order before it ships, a 5% restocking fee will be deducted from the total amount paid if you decide to cancel it for any reason. Credit card processors do not refund the credit card payment processing fees they charge companies like ours when a customer places an order if the customer decides to cancel for any reason. The restocking fee is to cover these fees. Please be sure you are ordering the correct product, if you by any chance order something that's not the correct item and your order has not shipped, email us and we will make the changes to your order DO NOT PLACE ANOTHER ORDER WITH THE CORRECT ITEMS.

Please Note:

Any order discrepancies MUST be reported within 48 hours of receiving your merchandise, no exceptions. Your packing slip is your proof of purchase, and it must be presented for ALL discrepancies; this includes missing or incorrect items. You will need to upload a picture of the items received, the packing slip, along with the issue you are seeking to get resolved to customercare@yonidapunani.com  If the packing sheet is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the item was purchased for.

Due to Covid no returns or exchanges or returns will be accepted unless you were sent the wrong item. You will have 48 hours after receiving your item(s) to email us if anything is wrong.

Exceptions / non-returnable items:

Please get in touch if you have questions or concerns about your specific item.

Exchanges:
No exchanges can be made at this time. All sales are final

Refunds:
No refunds can be made at this time. All sales are final

******* If for any reason you refuse to abide by the policies in place or commit fraud after receiving your order you could possibly be blocked from purchasing again ********** 

Shipping fees are non-refundable.  

EU Customers – Right of Withdrawal

Under the EU Consumer Rights Directive, EU customers have a 14-day right of withdrawal starting the day after delivery. You may request a cancellation within this period.

How to Cancel To exercise your right of withdrawal, email us at [your email] with your order number and a clear statement that you wish to cancel. We will confirm receipt of your cancellation promptly.

When Cancellation Is NOT Possible

The right of withdrawal does not apply in the following situations:

  • Order already shipped — If your order has already been dispatched, we are unable to cancel it. You must wait to receive the item and then initiate a return.
  • Sealed hygiene/body jewelry opened — Our products are intimate body and piercing jewelry. Once the sealed packaging has been opened, the item cannot be returned for health and hygiene reasons. All sales are final on opened items.
  • Custom or personalized orders — Items made to your specification or personalized cannot be returned or refunded.
  • Item not returned to us — A refund will not be issued until the item is received back at our facility in its original, unopened condition. Proof of postage alone is not sufficient.

Return Process If your item qualifies for return (unopened, original condition, within 14 days of delivery):

  1. Email us at [your email] with your order number and cancellation request.
  2. We will confirm eligibility and provide return instructions.
  3. Ship the item back within 14 days of notifying us. Return shipping costs are your responsibility.
  4. Once we receive and inspect the item, we will issue a full refund — including original standard shipping costs — within 14 days.

Refund Method Refunds are issued to the original payment method only.

Items Lost or Damaged in Return TransitYoniDa'Punani is not responsible for items lost or damaged during return shipping. We recommend using a tracked, insured shipping method.

Email:
customercare@yonidapunani.store