FAQS About Orders
CAN I CHANGE OR CANCEL MY ORDER?
I don't accept cancellations.
But please contact me if you have any problems with your order.
WHAT IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
Please email us with your order number, product code(s) and return the item following instruction under ‘Delivery & Returns?’ We'll endeavor to resolve this as soon as possible.
WHERE IS MY ORDER?
As soon as your order is dispatched, we will send you an email with further details. You can track your order below:
Please enter your order number:
Order number:
WHAT HAPPENS IF I AM NOT IN WHEN MY ORDER IS DELIEVERED?
In the event that no one is available to collect your parcel, it will be sent to your local Post Office. You will receive a calling card to use for collection from the Post Office.
WHAT ARE MY DELIVERY OPTIONS?
Please visit our Delivery & Returns section.
DO I HAVE TO PAY FOR CUSTOM/ IMPORT CHARGES? FOR OVERSEAS DELIVERIES ONLY.
Customs & Import Charges may apply. Customs and import duties are charged once the parcel reaches its destination country. Unfortunately, we have no control of these charges and they must be paid by you. To avoid any unexpected surprises, we suggest you check out what import charges may apply before you order!
OH WAIT! MY ORDER IS MISSING!
In the unlikely event that you have not received your order please notify us by email at customercare@yonidapunani.com within 7 working days (UK) or 15 working days (International) from ordering.
HOW DO I RETURN AN ITEM?
For instructions on how to return an item please visit our Delivery & Returns section.
WHAT IS YOUR RETURNS POLICY?
For details on our returns policy please visit our Delivery &Returns section.
DO YOU REFUND THE DELIVERY CHARGE?
No, we do not.
WHAT SHOULD I DO IF I'VE FORGOTTEN MY PASSWORD?
If you can't remember your password, you'll need to reset it. Simply click Forgot Password on the login window.
HOW DO I CHANGE MY EMAIL ADDRESS?
No sweat! Just log into your account using your current email address. Click on 'edit email address/password, type in the new details, save, and Voila!
CAN I UNSUBSCRIBE FROM YOUR NEWSLETTER?
Sure! Just hit 'Unsubscribe' button at the bottom of the email newsletter.
HOW OFTEN DO YOU GET MORE STOCK IN?
Our site is regularly updated with fresh designs. Please note that a lot of the items on our website sell out very quickly! We will do our best to restock hot items so if your favourite item is sold out, please check back regularly and you might find it in-stock again!
My order status online says unfulfilled. What does that mean?
Until the shipping carrier scans the package, your orders status will say unfulfilled. Please note that this does not mean your order has not been shipped or prepared. Often times your order can be shipped/in-transit but the shipping carrier has not yet scanned the package which is why the status states unfulfilled. Please allow 24-48 hours for the carrier to scan the package and your order status will up updated to say fulfilled. Our orders are shipped via USPS, UPS, FedEx and sometimes other carriers.
HOW CAN I CONTACT YONIDA’PUNANI
Please email us at customer care@yonidapunani.com and we will do our best to assist you with in 24-48 hours.
More Information
PLEASE KEEP IN MIND THAT SHIPPING AND PROCESSING ARE TWO DIFFERENT THINGS. Processing is how long it takes for your order to be made and shipping is how long it takes to get to you once it leaves the post office. I do understand that that is a long time but please understand that you’re not the only customer. I am eager to get to every order and as of late I've been shipping ahead of processing times but I do my best to communicate throughout your buying experience so you are in the loop but please understand that it takes time to create every order and I want everyones experience to feel the same and not rushed. I promise it will show in the jewelry :)
Also take the time to go to our Instagram page and go to the highlight tab marked reviews and see tons of real, satisfied customers.
HOW DO I GET AN UPDATE ON MY ORDER?
I do my best to communicate so you can reach out to me anytime to check on the status of your order at customercare@yonidapunani.com but please allow up to 72 hours for a response back. You will receive an email when your order is up to be made at the email address provided at checkout and then your jewelry ships shortly after.. You will also receive an email with your tracking number.
BUT IT SAYS ON THE WEBSITE THAT I PAID FOR 5 To 7 DAY SHIPPING:
Shipping time is how long it takes for your package to get to you once it leaves the post office.
WHAT PAYMENTS DO YOU ACCEPT?
I accept PayPal, PayPal Credit and all major credit cards, Now ShopPay. If you don't have any of these payment methods let me know and I will do my best to accommodate the method you are able to use. I can also send you an invoice if that makes things easier for you.
WHAT IF MY ORDER SHOWS UP DAMAGED?
If you feel like your jewelry is not cosmetically right or have trouble wearing it please email out Customer Care team at customercare@yonidapunani.com with your Name and Order Number as well as a picture attached with the damaged piece.
WHAT IF MY PACKAGE IS DELAYED OR DOESN'T SHOW UP AT ALL?
I will check the status of your order through your tracking number and if it shows that it was delivered to the address provided than you will need to file a claim with your post office. If your shipment is lost in transit then I will file a claim with USPS and do my best to get it resolved. You need to email Customer Care at customercare@yonidapunani.com with your name, order number and the reason your are emailing. In the subject line please put LOST PACKAGE. If you have not received your original package after 30 business days I will replace your package with a new one but you will be responsible for shipping.
HOW DO I CONTACT YOU?
You can contact the Customer Care Team and they can get you in contact with me. I am very active on social media but in order to create and continue to ENJOY doing it I have people in place to help you with questions to your answers that will take care of your needs. If they need or you feel you need to speak to me directly they will definently let me know and I will reach out personally. I appreciate you understanding me having to set boundaries so I can continue to create your pieces with love and intention.
OTHER INFORMATION:
I am not responsible for any injuries that may occur while wearing our jewelry.
We are not responsible for damages caused by misuse or wear.
