Processing and tracking

We are responsible for your new purchase until it reaches the Post Office.

In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH ROUTE/USPS WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT! WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.

WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL.

Order processing and tracking:

Thank you for shopping with YoniDa’punani, LLC

We encourage you to verify that your shipping address is entered correctly before finalizing your order and to update your address within your PayPal account( if you have one) before placing your order.

Should you fail to provide the correct address - a refund cannot be issued. We apologize for any inconvenience.

Order processing requires 7-14 Business Days PLUS shipping time based on the shipping method you choose. Please note that processing is the time it takes to prepare your order for shipment. If you select priority shipping, your order will be shipped after our processing time. (Example:1-5 business days processing time + 2-3 days for USPS priority shipping time).

Please note that sales or heavy shipment periods override regular processing time stated above. A signature may be required for items over $100.

Business days are Monday to Friday excluding holidays

Business hours are Monday-Friday, 10 am to 4 pm EST

We are closed on weekends and holidays

Package Tracking:

Once orders are shipped, a tracking number will be sent to you via email so you can track the status of your shipment. (Please check spam or junk mail just in case). Please allow 1-2 Business Days for your tracking number to update once you receive your tracking number by email.

Please reach out to USPS for any inquiry regarding the exact location of your package once it has been shipped. Our customer service agents will only have the information that can be seen when you enter your tracking number on the USPS website.

When will my order arrive?

Standard Shipping: Please expect your package within 2-5 business days (after the processing time of 7-14 business days) when you choose Standard Shipping. (This is for U.S addresses only)

You can track your order’s progress using the tracking number provided in your shipment confirmation email that will be sent once your order is shipped. (check spam or junk mail just in case).

Priority Shipping: You may choose priority shipping at check out if you would like to receive your package faster! After the processing time of 7-14 business days, then packages can take 1-3 business days to be delivered via USPS Priority shipping. You can track your order’s progress using the tracking number provided in your shipment confirmation email that will be sent once your order is shipped (check spam or junk mail just in case)

International Shipping: We ship via USPS for international shipping.  Packages can take between 6-20 business days to arrive at the international carrier. It may then take an additional 10-15 business days to be delivered, depending on your country. If you have not received your package after 30 business days of receiving your tracking number, please reach out to your local post office. Due to the constant changes in Customs Fees for every individual country, we cannot guarantee that your state will or will not have customs fees. If customs fees are due at the time of your order pick up or delivery, it is the customer's responsibility for these charges. The customs department does have the right to hold items, and there is nothing we can do about that. Charges for duties, taxes are separate from our shipping charges and must be paid by you at to customs directly.

Custom Fees: These fees are the responsibility of the customer. If the package is returned to us  due to the customer not paying their customs fee, we will refund the order MINUS original Shipping and 10% Restocking fee Items shipped outside of the United States may be subject to customs fees, in the form of import duties, taxes and charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Yoni.

Besides, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be before placing your order.

United States-

Order Cutoff time: 4PM CST.

Handling time: 1-6 business days (Mon-Fri).

Standard Shipping 7-14 business days (Mon-Fri).
(excluding weekends and holidays)
Shipping cost: $3.99

2 day shipping
$50.00

1 day shipping
$65

Free shipping order over $55


Standard Shipping :

Please expect your package within 7-14 business days (after the processing time of 1-6 business days) when you choose Standard Shipping. (This is for U.S addresses only)


You can track your order’s progress using the tracking number provided in your shipment confirmation email that will be sent once your order is shipped. (check spam or junk mail just in case).

 

Priority Shipping:

You may choose priority shipping at check out if you would like to receive your package faster! After the processing time of 1-6 business days, then packages can take 1-3 business days to be delivered via USPS Priority shipping. You can track your order’s progress using the tracking number provided in your shipment confirmation email that will be sent once your order is shipped (check spam or junk mail just in case)

 

Rest of the world-

Order Cutoff time: 4PM CST.

Handling time: 1-6 Business days (Mon-Fri).

International shipping time: 10-20 business days (Mon-Fri).
Flat rate $13.99
Free shipping order over $75.00


International Shipping:

 

We ship via USPS for international shipping. Packages can take between 10-15 business days to arrive at the international carrier.
It may then take an additional 10-15 business days to be delivered, depending on your country.
If you have not received your package after 30 business days of receiving your tracking number, please reach out to your local post office.
Due to the constant changes in Customs Fees for every individual country, we cannot guarantee that your state will or will not have customs fees. If customs fees are due at the time of your order pick up or delivery, it is the customer's responsibility for these charges. The customs department does have the right to hold items, and there is nothing we can do about that. Charges for duties, taxes are separate from our shipping charges and must be paid by you at to customs directly.

 

Custom Fees:
These fees are the responsibility of the customer. If the package is returned to us due to the customer not paying their customs fee, we will refund the order MINUS original Shipping and 10% Restocking fee

 

Items shipped outside of the United States may be subject to customs fees, in the form of import duties, taxes and charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Yoni.

Besides, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be before placing your order.


Puerto Rico:

International shipping times apply to the following locations: Puerto Rico. Due to distance and shipping methods employed to get your package to you, please allow up to 10-15 business days. This is an average estimate from USPS and can take less or more time, depending on the season, weather and shipping conditions ***

 

APO/FPO Addresses:

Although APO/FPO addresses are considered in the United States, shipping may be delayed due to the remote locations. 3-15 shipping days may apply for these addresses but are usually delivered faster.

Package Tracking:

 

Once orders are shipped, a tracking number will be sent to you via email so you can track the status of your shipment. (Please check spam or junk mail just in case). Please allow 1-2 Business Days for your tracking number to update once you receive your tracking number by email.

 

Please reach out to USPS for any inquiry regarding the exact location of your package once it has been shipped. Our customer service agents will only have the information that can be seen when you enter your tracking number on the USPS website.

Route Protection

**Route Package Protection Policies**

At YoniDapunani, we aim to provide our customers with peace of mind when it comes to their orders. That's why we've partnered with Route to offer comprehensive package protection. It's important to understand the policies regarding lost, stolen, and damaged items covered by Route. Here's a breakdown:

**Lost Items Policies:**

- Packages presumed to be lost: If your package is presumed lost by the carrier (status not "delivered"), you can file an order issue after 7 days for domestic shipments (20 days for international) within 30 days from the last checkpoint.

- Estimated Delivery Date: After 48 hours past the estimated delivery date without any update, Route will consider the order lost.

- Invalid address or delivery barriers: Route does not cover packages returned due to invalid addresses. However, exceptions apply for perishable items.

- Only part of the order delivered: Route covers orders where only part of the package arrives, provided there's no evidence of tampering.

- Packages labeled "return to sender": Route does not cover these unless it's a perishable item or a carrier error.

- Order stuck in customs: Route cannot cover packages stuck in customs. Customers need to pay customs fees.

- Order marked as unfulfilled or unshipped: Route Package Protection is not yet active until the order ships.

- Order issue filed too soon: Route may ask you to wait if an order is marked as delivered but hasn't been received.

**Stolen Items Policies:**

- Delivered but Missing Package: If marked delivered but not received, file an issue within 5 to 30 days.

- Delivered to wrong address: Route considers this stolen and will replace the order.

**Damaged Items Policies:**

- Damaged Item Arrived: File within 30 days of delivery.

- Broken items: Dispose of properly; no need to ship back unless retailer specifies.

- Subscription items: Route will reorder or refund based on availability.

- Customized items: Refund offered; reordering customized items not available.

- Out of stock: Route offers refunds for out-of-stock items.

**General Policies:**

- Input wrong address: Route does not cover incorrect addresses; reach out to the retailer.

- Quality control: Route does not replace unsatisfactory products; refer to retailer's return policy.

**Filing an Online Notarized Incident Statement:**

At times, Route may need further verification. Customers may be required to provide online notarized statements for lost, damaged, or stolen packages.

For further details, refer to our Order Issue Resolution Expectations article and Route's official insurance policy [here](https://route.com/insurance).

By understanding these policies, you can ensure a smoother resolution process in case of any issues with your orders. Your satisfaction is our priority.


Lost or Stolen Packages:

Although we take extra precautions to ensure your package is shipped safely, we cannot guarantee that it will arrive in perfect condition after we hand it over to the post office (USPS). Unfortunately, the risk of damages to or loss of the item passes to the recipient. We are not responsible for lost or stolen items, and no refunds can be issued.

 

If your package is confirmed delivered via USPS, but you did not receive it, you must file a claim with USPS at +1 (877) 299-0193, as we are not responsible for lost or STOLEN packages. We are unable to refund or replace a box that has been marked delivered by USPS.

 

We recommend that you track your package with the tracking number provided when your order was shipped, and. If you aren't available on delivery day, you may contact your post office to schedule delivery arrangements. Once a customer receives their tracking number, it is their responsibility to contact the post office regarding any issues with the package delivery. Once your order has been shipped, please use the tracking number provided to track your order (check spam or junk mail for tracking information just in case)

 

 

The only time that we can issue store credit (minus shipping cost) is if your tracking confirms that the package was lost DURING TRANSIT and not for any parcels that states DELIVERED in mailbox/porch/reception etc.

 

 

Return To Sender

What happens if my order is " returned to sender"?

 

If your package is listed as "RETURNED TO SENDER" by USPS due to an insufficient address or any other reason, you will need to purchase a reship fee contact us and enter your order number in the notes section so we can reship your package to you. Yoni is not responsible for any shipment issues caused by USPS or by customer error. If you choose not to purchase the reship fee, you may request to have your order canceled, and store credit (minus shipping cost) will be issued to you once your package is delivered back to us by USPS.

NO REFUNDS / NO EXCEPTIONS!

 

Address Change

What if I input the wrong address?

We will gladly modify your address. Address correction requires a shipping processing fee ( shipping fee ) 

You may email customer service at customercare@yonidapunani.com within 30 minutes of placing your order to request a change of address. Otherwise, your order will be shipped to the address you provided.

Please take your time at checkout.

NOTE: There is a possibility that order may get shipped less than 1 hour.

NOTE: All emails will receive a response within 2 BUSINESS days. (email responses may get delayed due to high volume time)

 

Our office hours are Monday -Friday 10 am - 4 pm EST ( excluding Holidays)

 

Due to the overwhelming amount of orders and our regular hours of operations, please be aware all orders placed on Friday after 11 AM to Sunday will begin processing on the next business day which is Monday (excluding holidays).

 

Hey homegirl, before you freak out about  not receiving your package! Here are a few things you can do. 

If you accidentally sent it to your old address and you don’t have it forwarding to your new address. Call the local Usps from that zip code in that area that the  package was delivered to 

and explain to them you want to send it back to the sender. 

 

We will receive it. You can then file for return to sender form and we will send it backout. 

 

If your package says delivered and it’s not there please report to the Carrier as soon as possible. They can start an investigation, if they can’t find your package tell them to send us an email and we will ship out a new package. We understand packages get lost, damage or stolen. But you can prevent this buy purchase our route protection, we will cover everything at no cost! So please it’s important to add this to your order. (If you order a route with your order, please process a report so they can resend it.)

 

All Other Questions:

Send us an email!

at-

customercare@yonidapunani.store or customercare@yonidapunani.com

Our customer service team will be happy to help!

Please include your name and order number (if applicable) along with your question or concern

 

We love our confidence Homegirlz/Homeboyz!

Thank you for your understanding, patience, and support!

 

WE PROMISE IT WILL BE WORTH THE WAIT

 

Your Confidence will thank you once you start wearing our products.